Red Flags that Could Indicate Less-Than-Stellar Service
An unclear cleaning process.
If a carpet cleaner claims to have a special cleaning process, but won’t provide any details about how it works, it’s a red flag. It’s important to know what methods and substances will be used to clean your carpet, especially when it’s in your home. If a carpet cleaner is unable or unwilling to give you a clear breakdown of the cleaning process, it’s best to consider other options.
Unprofessional attire and unmarked vehicles.
When hiring a professional carpet cleaner, you want to trust that your carpet is in the hands of someone who is knowledgeable and experienced. If you were comfortable with an amateur cleaning your carpet, you could likely do it yourself. Therefore, it’s worth considering how the technicians present themselves and transport their equipment. Clean branded uniforms and well-maintained company vehicles can indicate that the technicians are proud of their work and the company’s reputation, and are confident in their ability to deliver quality results.
Flat rates or quotes devoid of details.
When it comes to getting a quote from a carpet cleaning company, it’s important to consider several key factors, including the size of the area to be cleaned, the current condition and severity of stains, and the level of foot traffic. If a company only offers a flat price or doesn’t ask about the specifics of your request, it’s a red flag. The best carpet cleaners will provide a quote that takes all of these factors into account and clearly outlines the services that will be provided. This sets clear expectations and ensures that you know exactly what to expect from the cleaning visit.
A lack of reviews and testimonials.
It’s useful to be able to learn about the experiences of a company’s previous customers, either through testimonials provided by the company or through online reviews. If a company is unwilling or unable to provide testimonials, only offers anonymous ones, or lacks recent online reviews, it’s a sign that you should be cautious. These types of red flags may indicate a lack of transparency or a history of poor customer satisfaction.
A Carpet Cleaner You Can Trust
Are you ready to work with a trusted carpet cleaning company in Mount Pleasant? At Chem-Dry of Charleston, we prioritize transparency in our cleaning process and make sure that it is explained in language that is easy to understand. Our technicians take pride in the services they provide to homeowners in Mount Pleasant, and this is reflected in their uniforms and vehicles. If you want to work with the best carpet cleaners in Mount Pleasant, give us a call at (843) 766-0052 to learn more. We look forward to helping you.